The time I need to prepare an order for shipping varies. For details, see individual items.
But please contact me if you have any problems with your order.
We do not accept return plant(s) and do not guarantee live plant(s)
If one or more of the items you received are damaged, different or not working, you will be protected by this guarantee.
Below please find its procedure:
1. Within 5 business days of receiving the product, contact us with photos showing the issue and whether you want a refund or replacement;
-What we will need from you.
Photos showing the issue;
A photo of the shipping label and original packaging;
To tell us if you prefer a refund or replacement;
2. We will review your claim and contact you if we need more information;
3.If approved, we will arrange a refund or a replacement of the defective product, and you may be asked to return it. We will be responsible for paying the return shipping fees.